We encourage you to register on our new site today.
Whether you place your call over the phone or via the internet, Scantron Technology Solutions' ServiceCOMMAND® offers you the ability to track your call from placement to completion, to view tickets statuses, and to register for auto-email notifications.
When you need to place a service request, simply login to your account through ServiceCOMMAND® to get started. You'll then select your location and equipment from a real-time display and provide contact information.
Once you have placed your service request, the call is dispatched to a Field Service Technician via his/her Android®. If you requested an email acknowledgement, it will be sent to you at this time.
Display and/or download call history information by customer number and access a complete list of equipment covered under your agreement by location.
Research information relative to a specific ticket via the STS ticket number or your ticket cross reference number.
You can elect to have email notifications sent to an address(es) of your choice. When a ticket is opened or closed, an alert will be sent to the email address that is entered.