Ticket Detail
Ticket Information
Customer114821 - 521
Cust Cross RefNAVY
NameNAVY FEDERAL CREDIT UNION
Address241 HANBURY RD
City, State, ZipCHESAPEAKE, VA 23322
ContactRONDA STAFFORD
Phone(866) 661-7650 Ext: 20567
Requested By
Ticket37-30588
Ticket Cross RefP21000825
CommentPM REQUEST
Call TypeAGREEMENT
Agreement Type
Entry DateMay 6, 2021
Entry Time7:35 am
Close DateJun 3, 2021   8:45 pm
Model Information
EquipmentDescriptionSerialIdentifier
ARCA CM18TCASH RECYCLING UNIT-10 CASSCP18TA100782
Timestamps
TechDate CompletedTime (Central)Status
2207Jun 3, 20211:24 pmWORK DONE-AWAITS CLOSURE
2207Jun 3, 20218:00 amTECHNICIAN ONSITE
2207Jun 3, 20217:44 amTECHNICIAN EN ROUTE
2207Jun 2, 20218:01 amINCOMPLETE
2207Jun 2, 20217:49 amTECHNICIAN ONSITE
2207Jun 2, 20217:32 amTECHNICIAN EN ROUTE
2207May 18, 20214:36 pmTECHNICIAN NOTIFIED
1934May 18, 20214:31 pmREASSIGNED
1934May 6, 20217:36 amTECHNICIAN NOTIFIED
1934May 6, 20217:35 amTICKET CREATED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
2207Jun 2, 20217:49 am8:01 am
2207Jun 3, 20218:00 am1:24 pm
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
2207Jun 2, 20217:32 am7:49 am
2207Jun 3, 20217:44 am8:00 am
Customer Notes
DateTimeAuthorSubjectMessage
Jun 3, 20211:28 pmFIELD TECHWORK DONE/PROBLEM RESOLUTION CLIENT UNLOADED 3RD TCR, SN 0782. I UPDATED FIRMWARE FROM 7.1.0.0 TO 7.2.4.0. VACUUMED, CLEANED & LUBED. ALL SENSORS IN THE GREEN. CLIENT RELOADED JUST FIN E. ALL 3 TCRS AT THIS SITE AT 7.2.4.0 AND HAVE HAD FULL PMS. CALL COMPLETE! PJ GM
Jun 1, 20213:43 pmFIELD TECHPM_SCHEDULING PM Schedule Date Updated To Wed Jun 2 (9:00 AM)