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Ticket Information
Customer
114821 - 521
Cust Cross Ref
NAVY
Name
NAVY FEDERAL CREDIT UNION
Address
241 HANBURY RD
City, State, Zip
CHESAPEAKE, VA 23322
Contact
RONDA STAFFORD
Phone
(866) 661-7650 Ext: 20567
Requested By
Ticket
37-30588
Ticket Cross Ref
P21000825
Comment
PM REQUEST
Call Type
AGREEMENT
Agreement Type
Entry Date
May 6, 2021
Entry Time
7:35 am
Close Date
Jun 3, 2021 8:45 pm
Model Information
Equipment
Description
Serial
Identifier
ARCA CM18T
CASH RECYCLING UNIT-10 CASS
CP18TA100782
Timestamps
Tech
Date Completed
Time (Central)
Status
2207
Jun 3, 2021
1:24 pm
WORK DONE-AWAITS CLOSURE
2207
Jun 3, 2021
8:00 am
TECHNICIAN ONSITE
2207
Jun 3, 2021
7:44 am
TECHNICIAN EN ROUTE
2207
Jun 2, 2021
8:01 am
INCOMPLETE
2207
Jun 2, 2021
7:49 am
TECHNICIAN ONSITE
2207
Jun 2, 2021
7:32 am
TECHNICIAN EN ROUTE
2207
May 18, 2021
4:36 pm
TECHNICIAN NOTIFIED
1934
May 18, 2021
4:31 pm
REASSIGNED
1934
May 6, 2021
7:36 am
TECHNICIAN NOTIFIED
1934
May 6, 2021
7:35 am
TICKET CREATED
Onsite Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Jun 2, 2021
7:49 am
8:01 am
2207
Jun 3, 2021
8:00 am
1:24 pm
Travel Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Jun 2, 2021
7:32 am
7:49 am
2207
Jun 3, 2021
7:44 am
8:00 am
Customer Notes
Date
Time
Author
Subject
Message
Jun 3, 2021
1:28 pm
FIELD TECH
WORK DONE/PROBLEM RESOLUTION
CLIENT UNLOADED 3RD TCR, SN 0782. I UPDATED FIRMWARE FROM 7.1.0.0 TO 7.2.4.0. VACUUMED, CLEANED & LUBED. ALL SENSORS IN THE GREEN. CLIENT RELOADED JUST FIN E. ALL 3 TCRS AT THIS SITE AT 7.2.4.0 AND HAVE HAD FULL PMS. CALL COMPLETE! PJ GM
Jun 1, 2021
3:43 pm
FIELD TECH
PM_SCHEDULING
PM Schedule Date Updated To Wed Jun 2 (9:00 AM)
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