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Ticket Information
Customer
114821 - 577
Cust Cross Ref
NAVY
Name
NAVY FEDERAL CREDIT UNION
Address
12828 JEFFERSON AVE
City, State, Zip
NEWPORT NEWS, VA 23608
Contact
Ms. Cynthia
Phone
(757) 527-6023 Ext: 0000
Requested By
Ticket
37-30585
Ticket Cross Ref
P21000826
Comment
PM REQUEST
Call Type
AGREEMENT
Agreement Type
Entry Date
May 6, 2021
Entry Time
7:35 am
Close Date
Jun 15, 2021 8:42 pm
Model Information
Equipment
Description
Serial
Identifier
ARCA CM18T
CASH RECYCLING UNIT-10 CASS
CP18TA100951
Timestamps
Tech
Date Completed
Time (Central)
Status
2207
Jun 15, 2021
3:35 pm
WORK DONE-AWAITS CLOSURE
2207
Jun 15, 2021
7:40 am
TECHNICIAN ONSITE
2207
Jun 15, 2021
7:30 am
TECHNICIAN EN ROUTE
2207
May 18, 2021
4:36 pm
TECHNICIAN NOTIFIED
1934
May 18, 2021
4:30 pm
REASSIGNED
1934
May 6, 2021
7:35 am
TICKET CREATED
1934
May 6, 2021
7:35 am
TECHNICIAN NOTIFIED
Onsite Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Jun 15, 2021
7:40 am
3:35 pm
Travel Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Jun 15, 2021
7:30 am
7:40 am
Customer Notes
Date
Time
Author
Subject
Message
Jun 15, 2021
3:37 pm
FIELD TECH
WORK DONE/PROBLEM RESOLUTION
TCR WAS EMPTY ON MY ARRIVAL. VACUUMED, CLEANED & LUBED. UPDATED FIRMWARE TO 7 .2.4.0. CLIENT LOADED FINE. REPEATED ALL THE ABOVE ON SN 1361 AS WELL. 2 PMS C OMPLETE! PJGM
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