Ticket Detail
Ticket Information
Customer114821 - 577
Cust Cross RefNAVY
NameNAVY FEDERAL CREDIT UNION
Address12828 JEFFERSON AVE
City, State, ZipNEWPORT NEWS, VA 23608
ContactMs. Cynthia
Phone(757) 527-6023 Ext: 0000
Requested By
Ticket37-30585
Ticket Cross RefP21000826
CommentPM REQUEST
Call TypeAGREEMENT
Agreement Type
Entry DateMay 6, 2021
Entry Time7:35 am
Close DateJun 15, 2021   8:42 pm
Model Information
EquipmentDescriptionSerialIdentifier
ARCA CM18TCASH RECYCLING UNIT-10 CASSCP18TA100951
Timestamps
TechDate CompletedTime (Central)Status
2207Jun 15, 20213:35 pmWORK DONE-AWAITS CLOSURE
2207Jun 15, 20217:40 amTECHNICIAN ONSITE
2207Jun 15, 20217:30 amTECHNICIAN EN ROUTE
2207May 18, 20214:36 pmTECHNICIAN NOTIFIED
1934May 18, 20214:30 pmREASSIGNED
1934May 6, 20217:35 amTICKET CREATED
1934May 6, 20217:35 amTECHNICIAN NOTIFIED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
2207Jun 15, 20217:40 am3:35 pm
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
2207Jun 15, 20217:30 am7:40 am
Customer Notes
DateTimeAuthorSubjectMessage
Jun 15, 20213:37 pmFIELD TECHWORK DONE/PROBLEM RESOLUTION TCR WAS EMPTY ON MY ARRIVAL. VACUUMED, CLEANED & LUBED. UPDATED FIRMWARE TO 7 .2.4.0. CLIENT LOADED FINE. REPEATED ALL THE ABOVE ON SN 1361 AS WELL. 2 PMS C OMPLETE! PJGM