Ticket Detail
Ticket Information
Customer114820 - 351
Cust Cross Ref
NameFIFTH THIRD-KINGS HIGHWAY BC
Address1910 KINGS HWY
City, State, ZipPORT CHARLOTTE, FL 33980
ContactMs. Cynzia Hardy
Phone(941) 235-7960 Ext: 0000
Requested By
Ticket191-30835
Ticket Cross RefC21003594
CommentCOIN
Call TypeAGREEMENT
Agreement Type
Entry DateMar 12, 2021
Entry Time11:30 am
Close DateMar 13, 2021   3:15 pm
Model Information
EquipmentDescriptionSerialIdentifier
ARCA VEROCASH RECYCLING UNITCVT201152017
Timestamps
TechDate CompletedTime (Central)Status
2207Mar 12, 20213:15 pmWORK DONE-AWAITS CLOSURE
2207Mar 12, 20211:44 pmTECHNICIAN ONSITE
2207Mar 12, 202112:10 pmTECHNICIAN EN ROUTE
2207Mar 12, 202111:43 amTECHNICIAN NOTIFIED
2207Mar 12, 202111:30 amTICKET CREATED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
2207Mar 12, 20211:44 pm3:15 pm
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
2207Mar 12, 202112:10 pm1:44 pm
Customer Notes
DateTimeAuthorSubjectMessage
Mar 13, 20213:13 pmFIELD TECHFRIDAY 12 MARCH 2021 UPDATE: . CLIENTS E-MAIL ADDRESS IS CYNZIA.HARDY@53.COM
Mar 12, 20213:31 pmFIELD TECHWORK DONE/PROBLEM RESOLUTION POWERED VERO DOWN, TURNED OFF POWER. OPENED TOP & LOOKED FOR SINGLE DIME THAT WENT IN VIA INPUT BIN. FOUND DIME LODGED IN THROAT AT CENTER RUBBER ROLLER; RE MOVED. WORKED WITH STAFF TO RESET VERO AND BRANCHWARE. TESTED BY DISPENSING M ULTIPLE DENOMINATIONS. INITIALLY THERE WERE JAMS INDICATED. WE REMOVED THE J AMS AND EVENTUALLY ALL THE ISSUES CLEARED UP; DISPENSING AND DEPOSITING FINE. COMPLETE! PJGM
Mar 12, 202111:30 amWEB USERTICKET NOTE COIN FELL INTO THE RECYCLER AND NOW THE UNIT JAMMING.
Mar 12, 202111:30 amWEB USERThis is a priority 1 call. 191-0030835 This is a priority 1 call. 191-0030835