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Ticket Information
Customer
114820 - 351
Cust Cross Ref
Name
FIFTH THIRD-KINGS HIGHWAY BC
Address
1910 KINGS HWY
City, State, Zip
PORT CHARLOTTE, FL 33980
Contact
Ms. Cynzia Hardy
Phone
(941) 235-7960 Ext: 0000
Requested By
Ticket
191-30835
Ticket Cross Ref
C21003594
Comment
COIN
Call Type
AGREEMENT
Agreement Type
Entry Date
Mar 12, 2021
Entry Time
11:30 am
Close Date
Mar 13, 2021 3:15 pm
Model Information
Equipment
Description
Serial
Identifier
ARCA VERO
CASH RECYCLING UNIT
CVT201152017
Timestamps
Tech
Date Completed
Time (Central)
Status
2207
Mar 12, 2021
3:15 pm
WORK DONE-AWAITS CLOSURE
2207
Mar 12, 2021
1:44 pm
TECHNICIAN ONSITE
2207
Mar 12, 2021
12:10 pm
TECHNICIAN EN ROUTE
2207
Mar 12, 2021
11:43 am
TECHNICIAN NOTIFIED
2207
Mar 12, 2021
11:30 am
TICKET CREATED
Onsite Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Mar 12, 2021
1:44 pm
3:15 pm
Travel Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2207
Mar 12, 2021
12:10 pm
1:44 pm
Customer Notes
Date
Time
Author
Subject
Message
Mar 13, 2021
3:13 pm
FIELD TECH
FRIDAY 12 MARCH 2021 UPDATE:
. CLIENTS E-MAIL ADDRESS IS CYNZIA.HARDY@53.COM
Mar 12, 2021
3:31 pm
FIELD TECH
WORK DONE/PROBLEM RESOLUTION
POWERED VERO DOWN, TURNED OFF POWER. OPENED TOP & LOOKED FOR SINGLE DIME THAT WENT IN VIA INPUT BIN. FOUND DIME LODGED IN THROAT AT CENTER RUBBER ROLLER; RE MOVED. WORKED WITH STAFF TO RESET VERO AND BRANCHWARE. TESTED BY DISPENSING M ULTIPLE DENOMINATIONS. INITIALLY THERE WERE JAMS INDICATED. WE REMOVED THE J AMS AND EVENTUALLY ALL THE ISSUES CLEARED UP; DISPENSING AND DEPOSITING FINE. COMPLETE! PJGM
Mar 12, 2021
11:30 am
WEB USER
TICKET NOTE
COIN FELL INTO THE RECYCLER AND NOW THE UNIT JAMMING.
Mar 12, 2021
11:30 am
WEB USER
This is a priority 1 call. 191-0030835
This is a priority 1 call. 191-0030835
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