Ticket Detail
Ticket Information
Customer114818 - 599
Cust Cross RefNAVY
NameNAVY FCU-LAKE SHORES PLZ
Address5193 SHORE DR
City, State, ZipVIRGINIA BEACH, VA 23455
ContactSHANNON
Phone(757) 901-6536 Ext: 00000000
Requested ByERIC
Ticket37-30776
Ticket Cross RefC21009374
CommentGETTINF FALSE FULL ERROR JUMPING FROM (See Notes)
Call TypeCOVERAGE BEING VERIFIED
Agreement Type
Entry DateJun 16, 2021
Entry Time9:13 am
Close DateJun 17, 2021   2:02 pm
Model Information
EquipmentDescriptionSerialIdentifier
ARCA CM18CP18T0005031
Timestamps
TechDate CompletedTime (Central)Status
1934Jun 17, 202111:36 amWORK DONE-AWAITS CLOSURE
1934Jun 17, 202110:22 amTECHNICIAN ONSITE
1934Jun 17, 20219:28 amTECHNICIAN EN ROUTE
1934Jun 16, 20213:16 pmPART ORDERED
1934Jun 16, 20211:32 pmTECHNICIAN ONSITE
1934Jun 16, 20211:05 pmTECHNICIAN EN ROUTE
1934Jun 16, 20219:14 amTECHNICIAN NOTIFIED
1934Jun 16, 20219:13 amTICKET CREATED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
1934Jun 16, 20211:32 pm3:16 pm
1934Jun 17, 202110:22 am11:36 am
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
1934Jun 16, 20211:05 pm1:32 pm
1934Jun 17, 20219:28 am10:22 am
Customer Notes
DateTimeAuthorSubjectMessage
Jun 17, 202111:36 amFIELD TECHWORK DONE/PROBLEM RESOLUTION REPLACED SENSORS AND TESTED
Jun 17, 202111:24 amFIELD TECHCOUNT 1361916
Jun 16, 20219:12 amCONTACT CENTERTICKET NOTES CASSETTE TO CASSETTE INSIDE THE CM18