Ticket Detail
Ticket Information
Customer114820 - 351
Cust Cross RefFIFTH THIRD
NameFIFTH THIRD-KINGS HIGHWAY BC
Address1910 KINGS HWY
City, State, ZipPORT CHARLOTTE, FL 33980
ContactGOLIN
Phone(941) 235-7960 Ext: 3
Requested By
Ticket151-3389
Ticket Cross RefC22011740
CommentREJECTING
Call TypeAGREEMENT
Agreement Type
Entry DateJun 7, 2022
Entry Time10:39 am
Close DateJun 9, 2022   11:06 am
Model Information
EquipmentDescriptionSerialIdentifier
ARCA VEROCASH RECYCLING UNITCVT201152017
Timestamps
TechDate CompletedTime (Central)Status
1563Jun 7, 20224:40 pmWORK DONE-AWAITS CLOSURE
1563Jun 7, 20224:03 pmTECHNICIAN ONSITE
1563Jun 7, 20223:34 pmTECHNICIAN EN ROUTE
1563Jun 7, 202210:40 amTECHNICIAN NOTIFIED
1563Jun 7, 202210:39 amTICKET CREATED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
1563Jun 7, 20224:03 pm4:40 pm
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
1563Jun 7, 20223:34 pm4:03 pm
Customer Notes
DateTimeAuthorSubjectMessage
Jun 9, 202211:06 amFIELD TECHRESOLUTION ARRIVED ON SITE AND CUSTOMER INFORMED ME THAT THEY WERE ABLE TO RESOLVE PROBLE M AND NOW IS WORKING GOOD. I OFFERED TO CLEAN THE UNIT BUT SHE ASKED ME NOT TO TOUCH THE VERO IF IT WAS WORKING BECAUSE SHE WOULDN'T WANT TO UPSET ANY FU NCTIONS
Jun 7, 20224:41 pmFIELD TECHWORK DONE/PROBLEM RESOLUTION SEE TECH NOTE
Jun 7, 20224:07 pmFIELD TECHFST 1563 NOTE ARRIVED ON SITE AND CUSTOMER INFORMED ME THAT THEY WERE ABLE TO RESOLVE PROBLE M AND NOW IS WORKING GOOD. I OFFERED TO CLEAN THE UNIT BUT SHE ASKED ME NOT TO TOUCH THE VERO IF IT WAS WORKING BECAUSE SHE WOULDN'T WANT TO UPSET ANY FUNCT IONS
Jun 7, 202210:39 amWEB USERTICKET NOTE UNIT IS REJECTING NOTES AND NOT FEEDING THEM IN. DISPATCHING TECH.
Jun 7, 202210:39 amWEB USERThis is a priority 1 call. 151-0003389 This is a priority 1 call. 151-0003389