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Ticket Information
Customer
114818 - 11
Cust Cross Ref
NAVY
Name
NAVY FCU-FFX
Address
11180 LEE HWY
City, State, Zip
FAIRFAX, VA 22030
Contact
DHANESH HARI DAS
Phone
(703) 251-3161 Ext: 00000000
Requested By
ERIC WATKINS
Ticket
224-24844
Ticket Cross Ref
C21007519
Comment
CASSETTE ISSUE
Call Type
AGREEMENT
Agreement Type
Entry Date
May 18, 2021
Entry Time
10:49 am
Close Date
May 19, 2021 2:50 pm
Model Information
Equipment
Description
Serial
Identifier
ARCA CM18T
CASH RECYCLING UNIT-10 CASS
CP18T0000619
070114 23625
Timestamps
Tech
Date Completed
Time (Central)
Status
2374
May 19, 2021
2:48 pm
WORK DONE-AWAITS CLOSURE
2374
May 19, 2021
2:23 pm
TECHNICIAN ONSITE
2374
May 19, 2021
1:26 pm
TECHNICIAN EN ROUTE
2374
May 19, 2021
9:26 am
NEVER ARRIVED
2374
May 19, 2021
9:03 am
TECHNICIAN EN ROUTE
2374
May 18, 2021
11:12 am
PART ORDERED
2374
May 18, 2021
10:50 am
TECHNICIAN NOTIFIED
2374
May 18, 2021
10:49 am
TICKET CREATED
Onsite Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2374
May 19, 2021
2:23 pm
2:48 pm
Travel Labor
Tech
Start Date
Start Time (Central)
End Time (Central)
2374
May 19, 2021
9:03 am
9:26 am
2374
May 19, 2021
1:26 pm
2:23 pm
Customer Notes
Date
Time
Author
Subject
Message
May 19, 2021
2:49 pm
FIELD TECH
WORK DONE/PROBLEM RESOLUTION
REPLACED CASSETTE K. TESTED, WORKING.
May 19, 2021
2:34 pm
FIELD TECH
PAGE COUNT RETRIEVED
Current page count: 3,052,586 (original count: 3027864) for machine ARCA CM18 T with serial CP18T0000619
May 18, 2021
11:13 am
FIELD TECH
WALKED CUSTOMER THROUGH TURNING OFF CASSETTE...
ORDERED CASSETTE K.
May 18, 2021
10:49 am
WEB USER
TICKET NOTE
CASSETTEK HAS TORN MYLAR
May 18, 2021
10:49 am
WEB USER
This is a priority 1 call. 224-0024844
This is a priority 1 call. 224-0024844
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