Ticket Detail
Ticket Information
Customer114818 - 11
Cust Cross RefNAVY
NameNAVY FCU-FFX
Address11180 LEE HWY
City, State, ZipFAIRFAX, VA 22030
ContactDHANESH HARI DAS
Phone(703) 251-3161 Ext: 00000000
Requested ByERIC WATKINS
Ticket224-24844
Ticket Cross RefC21007519
CommentCASSETTE ISSUE
Call TypeAGREEMENT
Agreement Type
Entry DateMay 18, 2021
Entry Time10:49 am
Close DateMay 19, 2021   2:50 pm
Model Information
EquipmentDescriptionSerialIdentifier
ARCA CM18TCASH RECYCLING UNIT-10 CASSCP18T0000619070114 23625
Timestamps
TechDate CompletedTime (Central)Status
2374May 19, 20212:48 pmWORK DONE-AWAITS CLOSURE
2374May 19, 20212:23 pmTECHNICIAN ONSITE
2374May 19, 20211:26 pmTECHNICIAN EN ROUTE
2374May 19, 20219:26 amNEVER ARRIVED
2374May 19, 20219:03 amTECHNICIAN EN ROUTE
2374May 18, 202111:12 amPART ORDERED
2374May 18, 202110:50 amTECHNICIAN NOTIFIED
2374May 18, 202110:49 amTICKET CREATED
Onsite Labor
TechStart DateStart Time (Central)End Time (Central)
2374May 19, 20212:23 pm2:48 pm
Travel Labor
TechStart DateStart Time (Central)End Time (Central)
2374May 19, 20219:03 am9:26 am
2374May 19, 20211:26 pm2:23 pm
Customer Notes
DateTimeAuthorSubjectMessage
May 19, 20212:49 pmFIELD TECHWORK DONE/PROBLEM RESOLUTION REPLACED CASSETTE K. TESTED, WORKING.
May 19, 20212:34 pmFIELD TECHPAGE COUNT RETRIEVED Current page count: 3,052,586 (original count: 3027864) for machine ARCA CM18 T with serial CP18T0000619
May 18, 202111:13 amFIELD TECHWALKED CUSTOMER THROUGH TURNING OFF CASSETTE... ORDERED CASSETTE K.
May 18, 202110:49 amWEB USERTICKET NOTE CASSETTEK HAS TORN MYLAR
May 18, 202110:49 amWEB USERThis is a priority 1 call. 224-0024844 This is a priority 1 call. 224-0024844